Refund Policy

Refund Policy

Last updated: [to be completed]

1. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

2. Refund Timeframe

If your request is approved:

  • The refund will be processed within 7 to 14 business days
  • The refund will be issued via the same payment method used for the purchase

3. Partial Refunds

In certain cases, a partial refund may be granted:

  • Item returned damaged or incomplete
  • Return made after the 14-day period

4. Defective or Incorrect Items

If you receive a defective or incorrect item:

5. Refund Delays

If you haven't received your refund yet:

6. Contact

Email: contact@bienvenuealisbonne.ch
Phone: 0225525253