Returns Policy

Return Policy

Last Updated: [to be completed]

At Bienvenue à Lisbonne, you have the right to return an item within 14 days of receiving your order.

1. Return Conditions

To be eligible for a return:

• The item must be unused
• It must be in its original condition
• It must be returned in its original packaging

2. Return Procedure

To make a return:

1. Contact us at contact@bienvenuealisbonne.ch
2. Indicate your order number
3. Follow the instructions provided

3. Return Shipping Costs

• Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part

4. Non-Returnable Products

Certain items cannot be returned:

• Personalized products
• Sale items (if applicable)
• Opened or used products

5. Return Address

[The return address will be communicated after the request has been validated]